18th March 2020, company response to COVID-19.
After the recent updates provided by the government this week, in relation to the Coronavirus and concern for all our Customers, Suppliers and Staff, we are making adjustments and following advice from the NHS, and the Government, by implementing new cleaning regimes and adopting our business practices.
Diamond Electronics will remain open and continue to serve our customers from our base in Cheshire, UK. However, in order to help us deal with these unprecedented issues we have made amendments to our systems and in the coming days allow some of our staff to work from home, with the ability for calls to be diverted to mobiles where necessary. Other precautionary measures include minimising staff contact in our warehousing and distribution centre.
Our business exists to serve our customers. We will always continue to try and do this to the best of our ability. If you have any specific questions, please contact us in the normal way, our telephone numbers will remain the same, and all staff will be available to customers.
As of the 16th of March, we have taken actions to stop holding physical meetings with customers and suppliers, and instead will be using any available digital platform.
Our general supply chain of key parts from our suppliers in China are beginning to improve, with only selective manufacturers who have suffered a more significant impact due to their location still recovering from what has happened. Where this is the case, we will share information with specific customers.
The coronavirus is constantly evolving in terms of the infection, its impact on the economy and on our business, we expect and hope that things will improve for everyone in the future.
We sincerely hope that all our Customers, Suppliers, Staff and all our families stay safe and healthy at this very difficult time. We will continue to align our working practices with recommendations or instructions from the government. We strive to balance employee safety with business continuity in the most appropriate way.
Yours sincerely,
On behalf of the board,
Darren Hesketh
Managing Director
