We know that you have lots of questions when considering a new supplier, in this article we look at some of the most asked questions and help you feel at ease to choose Diamond to simplify complexity in your supply chain.
Supply Chain, Components & Sourcing
How do you help with sourcing hard to find or long lead time components?
At Diamond we proactively monitor lead times, market shifts and lifecycle risks for you, ensuring we can secure alternative components and supply channels to prevent delays in your production schedule.
How does kitting and BOM validation work?
Our kitting service helps to ensure that your production line works to your production schedule. All BOMs are validated with our multistep checking process to prevent errors and streamline builds.
How do you ensure component authenticity and traceability?
All our components are sourced from our trusted and approved suppliers. We have full traceability back to the PO, delivery note and paperwork. We operate an approved distributor first supply model and will only use alternative supply sources with your permission. All our alternative suppliers are subject to enhanced goods in inspection so you can be confident that your components are authentically sourced.
How do you handle obsolete components?
We proactively monitor lifecycles for projects so we can offer form-fit function alternatives or long-term stock planning for critical parts. Our trusted alternative supply channels can assist in ensuring quality obsolete components for projects which can’t use alternative components.
Do you operate multi-source and low-risk sourcing strategies?
Diamond’s sourcing philosophy ensures that multi-sourcing and low-risk strategies is at the heart of every project we do. We ensure that reliance on single suppliers is reduced to a minimum and constantly assess delivery dates, prices and production schedules. We remove risk from the heart of your supply chain and work with you to reduce single-supplier dependency.
Quality Assurance & Compliance
What certifications do you hold?
· ISO9001 and ISO14001 accreditation
· JOSCAR registration
· Cyber Essentials Plus certificated
All the Diamond Electronics Group companies are ISO9001 accreditated.
How do you ensure consistent quality?
All our processes are controlled with a thorough quality management system, with many of our staff having 10+ years of experience in the electronics industry we have the expertise to ensure high quality electronic and HMI components, kits and assemblies. We also use automatic x-ray inspection to ensure quantities.
Can you provide full documentation packs?
Working with Diamond is a full tailored process, whatever you require in documentation we can provide, this can include CofC’s, batch traceability and inspection reports.
Technical Capabilities
Can you help with Design for Manufacturing?
While we don’t assist with PCB design, our expert staff are used to assisting you in ensuring your board is best optimised for manufacturing, suggesting part alternatives to enable multi-sourcing or preventing end of life components being used in long life projects.
Can you manufacture prototypes?
Diamond specialises in a completely tailored solution, we can take you from prototypes all the way to full manufacturing, with our group partners having both prototyping and automated lines.
I need a custom HMI solution can you help?
Our HMI division specialises in custom keypads and bespoke interface solutions which can be integrated into wider Diamond projects or standalone.
Security, Confidentiality & Project support
How do you handle sensitive or classified projects?
Our team is used to dealing with sensitive projects and we follow strict security and data handling protocols, with industry aligned compliance.
Do you support long-term projects?
Diamond works with many of our customers on multi-year projects, so you can be confident for multi-year support no matter your project.
Lead Times, Delivery, Pricing & Quotes
What information do you need to provide an accurate quote?
For all our kitting projects we require the lead times, required standards and expected volumes and BOM.
What additional information do you require for a PCB assembly quote?
To best tailor your assembly quote we require the Gerber data, BOM, pick and place data, any assembly drawings and special instructions.
What are your typical lead times?
We don’t work to typical lead times, due to the different services, complexity of projects and component availability, however we will do our best to work to your production requirements and ensure proactive communication. This includes supporting urgent and time critical projects.
Can you handle buffer stocks and consigned inventory?
We can support buffer stocking, long-term stocking agreements and for critical or custom components support customer owned/free issue stocks.
Do you have minimum order values?
We work flexibility based on our customers needs, however our single line component distribution does have a £50 minimum order value.